FAQs

Our Dog Walking and Pet Care services are available in the greater Silver Spring, Chevy Chase, Bethesda, North Bethesda, Kensington, Takoma Park, Petworth, and Brookland areas of Maryland and DC.

Loving all kinds and breeds of animals is the best part of our job. Cats, dogs, rabbits, hamsters, chickens, snakes, we’ve done it all!

Pet care is our passion. We love long walks in the woods, playing laser light chase, tricks for treats, and giving pets and snuggles. Cat and small pet visits, puppy care, dog walks — we have you covered. We are not trainers or groomers; we leave that to those with proper certification. We do know quite a few of them and are happy to provide recommendations if needed.

When you schedule service with us, we partner you with a small team of Pet Care providers based on your needs and schedule. You’ll have the chance to meet all members of your team before your visits, ensuring they are familiar with your pets’ routines. Whenever you schedule services, your core Pet Care Team will provide care for your pet. This way, your pet gets visits from someone you (and they) know, like, and trust every time. 

Visits vary based on the pet’s needs and the client’s requests. We love learning each pet’s unique personality and how to befriend them. What we can promise is that we will care for your pet as if they were our own, and you will receive a journal and photos detailing our time with your furry family member. 

We believe that if a pet needs medication, that is part of the care of that pet. Therefore, we are one of the few (if not the only) pet-sitting services in town that does not charge extra to administer medication. The only exception is if more than one Pet Care Provider is needed to administer the medication. In that case, there is an additional $20 charge for the second provider.

Our services can be tailored to meet our clients’ needs. The only limitation is that we do not stay overnight in client homes. We do offer limited dog boarding in our Pet Care Provider’s homes and our ‘Almost Overnight’ service as alternatives. An ‘Almost Overnight’ is a two-hour evening visit in your home, followed by an hour-long morning visit the next day. This way, your pet can stay in the comfort of their home and still maintain the important routines they are used to.

We have an office for staff training and general office work, but unfortunately, our landlord doesn’t allow pets! This means we come to you and care for your furry family members in the place where they are most comfortable — your home.

You can click on any of the “Schedule Service” or “Request Service” buttons on our site. If you have questions before registering an account with us, you can email us at silverspring@fetchpetcare.com or call/text us at 301-850-1274. We are happy to help!

We love meeting new fur-iends! Before officially booking your first visit, we require a 20-minute ‘Onboarding Consultation’ at your home. This helps us get to know your pet, understand their routine, and see if we’re a good fit. It also gives you a chance to show us where the treats, toys, and tools are so we can do a great job! After your account registration is complete and you have a start date for services, our Coordination Team will schedule your Onboarding Consultation with your Pet Care Team.

Our Coordination Team is available from 8 am to 7 pm every day to assist our clients and Pet Care Providers. They really help keep everything running smoothly! We offer pet care services from 8 am to 8 pm daily. If your pet needs a visit before 8 am or after 8 pm, we can still assist with a $10 surcharge. And yes, we are open 365 days a year!

Life is busy and unpredictable, we get it. We are here to help. If you need to book a last-minute visit, we will do everything possible to be there. Please note that there is a $10 late booking fee for any visit scheduled with less than 24 hours’ notice.

You can find our rates by clicking the service pages above or here. We love when our fur-iends have siblings! There is an additional charge of $6 per extra dog and $4 per extra cat or small pet.

Standard Services:
For all non-ongoing or non-holiday cancellations requested without 48 hours’ advance notice of the scheduled visits’ start, a fee of 25% of the entire service order will be charged.

Holiday Services:
For all holiday cancellations requested with less than 1 week’s notice before the scheduled service start date, a fee equal to 50% of the entire service order will be charged. Holiday services include visits booked on or around the following holidays: New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve Day, and Christmas and New Year’s Eve Day.

Ongoing Weekly Services:
To avoid a cancellation fee, request cancellation at least 4 hours before the scheduled visit starts. For cancellation requests made less than 3 hours before the scheduled visit’s start time, 50% of the visit will be charged. 100% of the visit will be charged for all cancellations with less than 2 hours’ notice before the scheduled visit’s start time.

Billing for clients with ongoing, regular schedules:
Clients with a regular, ongoing monthly service plan will be invoiced & automatically billed on the 1st of each month for services provided the previous month.

Billing for all other clients:
Non-ongoing clients will be invoiced and automatically billed on the 16th for any visits completed between the 1st and 15th of that month. Any visits completed between the 16th and the end of the month will be invoiced on the 1st of the following month.

If you would like to add a tip, please email our office, and we will include it in your billing.  You can also add a tip after billing has been run as a tip-only payment.

We understand how much you miss them. After every visit, we’ll send you a ‘Pet Care Journal’ via our My Fetch App. This includes a few photos of your pet, a quick update on their behavior, and confirmation that they’ve been fed, pottied, and loved. You’ll never have to wonder how they’re doing.

For your peace of mind and ours, we are fully insured and bonded through Pet Sitters Associates. This covers everything from accidental property damage to veterinary care in the unlikely event your pet is injured while in our care.

Your pet’s safety is our absolute priority. If an emergency occurs, we will immediately contact you (or your designated emergency contact). If urgent care is needed and we cannot reach you, we will transport your pet to your preferred primary veterinarian or the nearest 24-hour emergency clinic. Our system has your vet’s information, and your signed Pet Sitting Agreement is on file to avoid delays in care.

At Fetch, we have always worked as a team, providing assistance and advice to one another. Our commitment to each other and your pets is unwavering, and it’s what enhances the quality of care we provide. If one of your pet’s Care Team Members is unavailable, our Coordination Team will arrange for another provider to step in to make sure your pet is cared for every visit.

We treat your home with the same respect we would our own. We prefer to use a secure on-site entry method (e.g., a lockbox, a digital code, an app). If you choose to provide a physical key, we keep it secured at our office when not in use. For your privacy, all our client keys are coded, and we never attach your name or address to them.

We follow the Federal Government’s status on severe weather days. If the federal government closes (not liberal leave) due to weather, we will automatically cancel mid-day walks that day for clients unless you contact us and a sitter is available. This automatic cancellation does not apply to vacation visits, which will still be conducted. 

You’re gonna love them and want your own! Don’t worry, all our ongoing clients get their very own #FlatFetchFriend. Learn more here.